Refund & Returns Policy
Last Updated: May 2026 · “Burhan J Store” A Division of Burhan J Tees Ltd · UK Registered Company
✓ UK Consumer Law Compliant
✓ Free Replacement for Faulty Items
✓ No Hidden Fees
14-Day Return Guarantee
You have 14 days from the date your order is delivered to request a return. This is in line with your statutory rights under the UK Consumer Contracts Regulations 2013.
- Item must be unused and in its original condition
- Original packaging must be intact
- You must contact us before sending anything back
- Tags must still be attached where applicable
Your statutory rights: Nothing in this policy reduces your legal rights as a UK consumer. For more information visit citizensadvice.org.uk
Damaged, Faulty or Incorrect Items
If your item arrives damaged, is faulty, or we sent the wrong product — we take full responsibility. You will not pay a single penny in return shipping costs for our mistakes.
- Contact us within 48 hours of delivery
- Email clear photos of the issue to [email protected]
- Include your order number in the subject line
- We will arrange a free replacement or full refund
- You do not need to return the item in most cases
Response time: We aim to resolve all damaged or incorrect item cases within 1–3 business days of receiving your photos.
Change of Mind Returns
Changed your mind? No problem — you have 14 days from delivery to let us know. Here’s how return shipping costs work:
- Item arrived damaged
- Wrong item sent
- Item is faulty
- Not as described on our site
- Changed your mind
- No longer needed
- Ordered by mistake
- Doesn’t suit your needs
Before you post anything back: Email us first at [email protected] — in many cases we can offer a faster solution without you needing to return the item at all.
How to Start a Return
Email us within 14 days of delivery
Send your request to [email protected] with your order number and reason for return.
Attach photos if the item is damaged
Clear photos of the item and packaging help us resolve your case faster — often without needing a return at all.
We’ll respond within 1–2 business days
We’ll confirm your return, provide instructions, and let you know the next steps.
Ship the item back (if required)
Use a tracked service. We cannot be responsible for items lost in transit back to us.
Refund processed within 3–5 business days
Once we confirm receipt and inspect the item, your refund goes straight back to your original payment method.
Refund Timeline
Non-Returnable Items
For hygiene, safety, and legal reasons, the following items cannot be returned once opened or used:
- Food preparation items that have been used
- Sealed hygiene products where the seal has been broken
- Personalised or custom-made items
- Perishable goods
- Items damaged by misuse or handling beyond what’s necessary to inspect them
These exceptions are defined under the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. If you’re unsure whether your item qualifies, email us before returning.
Return Shipping — Important Details
Please read this carefully before posting any item back to us:
- Always use a tracked postal service — we cannot process refunds for items we don’t receive
- Keep your proof of postage until your refund is confirmed
- Our products ship from international fulfilment centres — return shipping costs reflect this
- We strongly recommend emailing us before returning — we can often resolve issues faster with photos alone
Please contact us first: Sending items back without contacting us may delay your refund. We aim to offer the fastest and easiest solution in every case — often without requiring a return at all.
Need Help With a Return?
Our team responds within 24 hours on business days. Include your order number for the fastest response.